Delete Your Ventur Account
You can delete your Ventur account and its data at any time. You do not need to contact us first — deletion is built into the app.
Delete from inside the app
- Open Ventur and go to your Passport tab.
- Tap the menu (⋮) in the top corner, then Settings.
- Under Security Settings, tap Delete Account.
- Read the summary, tap Delete my account, and confirm.
You are signed out immediately, and your profile, visits and RAX balance stop being visible to anyone on Ventur.
You have 30 days to change your mind
For 30 days after you ask us to delete your account, signing back in with the same credentials cancels the deletion and restores your account, including your RAX balance and visit history.
After 30 days the deletion is final: the account can no longer be restored, and your RAX balance, visit history and collection cannot be recovered.
If you cannot sign in
If you have lost access to your account and cannot delete it from inside the app, email venturedragons@ventur.life from the address on the account and we will process the deletion for you. We may need to verify your identity before completing the request.
What is deleted, and what we keep
| Deleted or anonymised | Kept |
|---|---|
| Your email address, name and display name, username (released for someone else to use), profile photo, bio, date of birth, neighbourhood, device and app details, push token, and referral and campaign attribution. | Records we are required to keep or that no longer identify you: stamp and visit records retained in de-identified form for venue and neighbourhood statistics, and transaction records kept for fraud prevention, accounting and legal compliance, as described in our Privacy Policy. |
Content you posted publicly — such as guestbook notes and neighbourhood messages — is detached from your identity when your account is deleted.